Privacy Policy

Who we are

This website is operated by Utile Accountancy Ltd ("Utile", "we", "us"), a company registered in England (company no. 13065648). We are the data controller responsible for your personal data. You can reach us at hello@utileaccountancy.co.uk, on 01789 334900, or by post at Suite 1B First Floor, Turnpike Gate House, Alcester Heath, Alcester, Warwickshire, B49 5JG.

This policy explains what personal data we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

The data we collect

Depending on how you interact with us, we may collect:

• Contact details you give us, such as your name, business name, email address and phone number, when you submit an enquiry, request the tax guide, or use the savings calculator.
• Information about your business that you choose to share, such as your business type, turnover band and current accountant setup.
• Records of our correspondence and the services we provide if you become a client.
• Basic technical and usage data collected automatically when you visit the site, such as your IP address and how you use our pages, where analytics are in use.

How we use your data

We use your personal data to:

• Respond to your enquiry and arrange your free consultation.
• Send you the resources you request, such as the Tax Strategies Guide and your savings estimate.
• Provide our accountancy services to you if you become a client, and meet our legal and regulatory obligations.
• Improve our website and understand how it is used.
• Send you relevant updates where you have agreed to receive them. You can unsubscribe at any time.

Our lawful basis

We process your data on the basis of your consent (for example, when you ask for the tax guide or agree to marketing), our legitimate interests in running and improving our business, the performance of a contract where you are a client, and to comply with our legal obligations.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us run our business and this website, such as our customer-relationship and email tools, cloud-accounting software providers, and analytics providers. These providers process data on our behalf under appropriate agreements. We may also disclose data where required by law.

How long we keep it

We keep personal data only for as long as necessary for the purposes set out above, or as required to meet our legal and regulatory obligations as accountants. When data is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances.
• Object to or restrict our processing of your data.
• Withdraw consent at any time where we rely on it.

Cookies

We use analytics cookies (Google Analytics) to understand how visitors use the site so we can improve it. These are not essential to the site working, so we only set them if you accept them via the cookie banner shown when you first visit. If you decline, no analytics cookies are set.

You can change your mind at any time by clearing this site's data in your browser, which will bring the cookie banner back. You can also control cookies through your browser settings.

Complaints

If you have a concern about how we handle your data, please contact us first at hello@utileaccountancy.co.uk and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.